Ryder Cup Europe LLP respectfully requests that all spectators observe the following guidelines at all times during Ryder Cup week and familiarise themselves with the event site and facilities in advance of arrival.
The basic concept of managing diversity accepts that all our spectators and staff are made up from a diverse population of people from all over the world.
All our visitors, both internal and external, are eligible for the same quality and level of service Ryder Cup Europe will endeavour to deliver this by:
· Providing services to meet customers actual, rather than presumed, needs;
· Providing accessible information about the event
· Ensuring all our staff and volunteers are trained to provide an appropriate and informed response to all customers and stakeholders
· Delivering services in ways which are appropriate to their needs and, wherever possible, removing barriers which may deny access;
· Ensuring any complaints of discrimination are dealt with speedily and fairly*
What are the provisions for those with disabilities at The 2014 Ryder Cup?
All disability is individual and therefore Ryder Cup Limited will try to respond individually to each spectator by providing a team of specifically designated Spectator Assistance Volunteers to aid in the movement of persons throughout the venue through buggies or guidance. We endeavour to provide a high standard of accessible facilities for all visitors and spectators with a disability, including those using a wheelchair.
How do I get access to Spectator Assistance?
The Volunteers HQ is based behind the media centre. Both Information Centres will also be able to assist or contact any one of our Ryder Cup Volunteers.
Please advise us if you have any specific requirements as soon as possible, if you have either a physical or sensory disability, or any issues regarding access. Please contact Charlotte Banks on +44(0)1344 840 565 or at email@example.com
Before the event and on the day we will have on hand “Access Buddies” at the event who will be there to help and they will be easily identifiable (we will add in at a later stage, once we know ,what they’ll be wearing!)
We will also have “Access Buddy” volunteers at entry points to the event at Gleneagles Station, the three Park and Ride site’s and at Gleneagles itself.
These “Access Buddies” will all have been trained to provide specific help to people with limited mobility, sensory impairment, older customers and those who just need a little bit of extra help to find their way about.
I have a blue badge. Where do I park?
For blue badge holders there will be dedicated bays at the front of each Park and Ride site, with minimum walking distance to the bus itself. There will be Spectator Assistances across the Park and Ride sites and at Gleneagles, who will have buggies to help transport members of the public who require specific assistance.
I am a wheelchair user. Where do I park?
As a wheelchair user you have already made yourself known through the ticketing process. There will be a designated disabled car park close to the course, the location will be confirmed in due course. A shuttle bus, with wheelchair access, will be provided from this confirmed area and will drop the spectators as close to the course as possible. You will be sent your parking pass with your Ryder Cup ticket.
What facilities are on site for those with disabilities?
There will be disabled toilets located in the Tented Village and at all Public Areas on-course.
All public tented facilities including public catering, merchandise pavilion, interactive zone, etc. will have ramped as well as stair access. Those structures which have more than one floor will have a lift for use.
What is Event Mobility? Can I bring my own scooter?
Event Mobility will provide approximately 30 Mobile Scooters per day that are available for booking in advance for those with walking disabilities. Users will be provided with a map directing the areas where the scooters can travel on-course and the no go areas which must be followed.
Scooters will be available for hire from Tuesday, September 23rd – Sunday, September 28th. There is no charge for this service however we do ask for a charitable donation. Charge to be confirmed. These must be booked in advance.
Event Mobility will be located at the North Bus Terminal. It will not be possible to avail of the Event Mobility buggies from the Stirling Park and Ride(WEST). If you wish to use this service and have booked in advance you will need to park at either MacDiarmid Park (NORTH) or Balado Park and Ride (EAST). If you are travelling by train there will be a shuttle from the station to the Gleneagles pick up area for Event Mobility.
Bookings should be made direct with Event Mobility by phoning +44 (0)1386 725 391. Payment must be made by credit card at the time of booking.
Further details at: www.eventmobility.org.uk
It is not possible to bring your own scooters onto the course.
We welcome All Assistance Dogs
Customers/Spectators with Assistance Dogs, (hearing dogs, guide dogs etc.,) will be welcome at all our events. We will provide a toilet area for your dog which will be fenced off so that they can be unleashed. They will be able to ride with you in the transport provided to the event from the park and ride. We ask that you keep your assistance dog on the lead while at the event, except of course in the marked toilet areas.
For further information, please contact Charlotte Banks on +44(0)1344 840 565 or at firstname.lastname@example.org
Spectators should remember that this is an outdoor event and subject to changing weather conditions. Please dress accordingly. Smart, casual wear is recommended. Sensible shoes should be worn. NO METAL SPIKES ALLOWED.
Ryder Cup Europe LLP and the players respectfully request that spectators do not ask players for autographs on The Ryder Cup 2014 match days.
Average temperatures for the Gleneagles area at the end of September range from a high of 17°C to a low of 8°C.
There will be ATM machines located in the Tented Village, bus terminals and on-course.
Cameras are permitted ONLY on Practice Days – Tuesday, Wednesday and Thursday.
Cameras are NOT permitted on Official Match Days – Friday, Saturday and Sunday.
No public crèche facility is available.
A band will be playing in the Tented Village after play on all 3 match days.
If it is necessary to evacuate the site at any time, please follow the instructions of the Course Marshals and Event Officials in an orderly fashion to ensure the safety of all participants.
First Aid facilities are located in the Tented Village. There are also First Aid facilities in all on-course public catering areas.
In the event of any medical emergency, please approach a member of staff or Course Marshal, who will contact on-site emergency personnel.
A pharmacy is located in the Tented Village.
FOOD & BEVERAGES
A wide range of food & beverages may be purchased within the Tented Village. A selection of hot and cold food is available. There will also be catering outlets in all on-course areas. The Diageo Public Bar will be based in the Tented Village.
Giant screens are strategically placed around the course and in the Tented Village for spectators to enjoy.
Grandstand seating is available to the public at the Practice Ground and at holes 1, 3, 4, 5, 6, 7, 8, 10, 11, 12, 13, 14, 15, 16, 17 and 18. All Grandstands are free and first come first serve.
As part of The Ryder Cup Green Drive we are also keen to point people towards the most environmentally friendly accommodation in the region, so please look at those listed here, which are accredited by the Green Tourism Business Scheme.
There will be an Information Centre in the tented village, and for any further information please contact one of our Spectator Assistance Volunteers.
There will be plenty of opportunities to experience The Ryder Cup atmosphere away from the golf course. The Interactive Zone will have practice nets, Club Golf Junior Coaches, simulators and putting challenges for everyone to get involved.
Leader boards are located on almost every hole to keep spectators informed of up to the minute match standings.
Locator boards are strategically placed around the course for spectator convenience.
LOST PROPERTY/LEFT LUGGAGE
The lost property point is situated in the Tented Village and there will be left luggage facilities at all three Park and Ride sites.
A full range of merchandise articles, including Radio Headsets, will be on sale at the Official Merchandise Shop in the Tented Village. The Official Ryder Cup clothing website is; www.euroshop.rydercup.com
SHIPPING OF MERCHANDISE
The Merchandise Shop will offer a full range of shipping options for soft goods of reasonable size/weight within the Merchandise Pavilion after passing through the tills.
The Moet Brasserie is located in the Tented Village, above Public Catering. Tables cannot be booked in advance – only on the day.
Available for purchase in the Village Shop situated in the Tented Village.
OPENING AND CLOSING CEREMONIES
The Opening and Closing Ceremonies will take place on the afternoons of Thursday, September 25th and Sunday, September 28th respectively. Please note that Ceremonies are open to the public (with valid corresponding day’s admission ticket). Public viewing will be standing only.
Further details on the line-up of the Ceremonies will be published in due course.
Tuesday, Wednesday and Thursday will have a full programme of entertainment including past Ryder Cup player participation, live music and interactive opportunities. In addition, the Opening Ceremony will be taking place on Thursday afternoon.
In order to aid the timing of travelling to and from the event through security, NO bags/rucksacks/back-packs/carryalls greater than 12” in any dimension, cameras on match days, ladders, picnic baskets/boxes, briefcases, portable televisions, push chairs, bicycles, lawn chairs or audible pagers and banners will be permitted beyond ticket and security checkpoints, onto the Park & Ride scheme or into the grounds. Only guide dogs will be permitted into the grounds.
Please note the above is not an exhaustive list of prohibited items. Also, please be advised that if guests choose to bring a bag smaller than 12” in any dimension the bags will be subject to search which might lengthen the amount of time it takes to pass through ticket and security checkpoints.
The Official Programme will be on sale at the entrance to the Tented Village and in the Official Merchandise Shops. In addition, complimentary Daily Draw Sheets, Course Guides and Player Guides will be available to ticket holders.
Specially programmed Official Ryder Cup Radio Headsets broadcasting live commentary from Ryder Cup Radio and RTE Radio will be on sale to the public at kiosks and Official Merchandise Shops.
• Remain still throughout each shot and do not move until all the players in the group have played or holed out.
• Do not speak to the players while they are on the course.
• Walk, don’t run, and obey the Marshals – they are trying to make your day more enjoyable.
• Kneel or sit down if you are in the front row.
• Please keep behind the ropes and barriers around the course and use the official crossing points.
• You must display your admission credential prominently at all times.
• Familiarise yourself with the location of First Aid stations and refreshment areas.
• Please be considerate of other spectators when using umbrellas.
Mobile phones are permitted but must be kept on silent at all times or alternatively switched off.
The Tented Village, located opposite the 1st and 18th holes, offers extensive public catering and bar facilities. Public telephones, the giant screen, main scoreboard, first aid, banking and toilets are all located within the Tented Village for spectator convenience.
Situated in the Tented Village at the golf course end and at strategic places on the course.
Situated in the Tented Village, selling newspapers, confectionery and tobacco products.
Please observe the leader boards and giant screens throughout the day for the Weather Warning Sign that will appear if Ryder Cup Europe LLP becomes aware of inclement weather moving into the area. When this sign appears, spectators are advised to take precautions and seek shelter PRIOR to play being suspended. If the air horn sounds, put umbrellas down and seek shelter immediately.
Please remember to avoid the following in the event of inclement weather:
Grandstands • Metal fences • Tall & isolated trees • Bodies of water • Open fields • Telephone poles • Hill tops & high places • Golf buggies • Umbrellas
WHEELCHAIR USER OR REGISTERED DISABLED
Disabled and carer tickets are half price. We have a small number of these tickets available for each day. In order to be eligible you must be a wheelchair user and registered disabled. If you need to bring a carer they must be registered and must also purchase a ticket in order to gain entry to the golf course. If you purchase one of these tickets, you will be required to show proof of your disability on entry to the event