Sept. 22-28, 2025 Bethpage Black Course, Farmingdale, NY

Frequently asked questions

ATTENDING THE RYDER CUP
Q: How do I get to the Ryder Cup?

A: Multiple transport options will be available for the 2023 Ryder Cup. Park and Ride will be available to purchase. Shuttle buses from train/metro stations will be also available. Full information is available here.

Q: Are there ID requirements for entering the event?

A: Yes. All ticket holders will be required to provide their full name, date of birth, nationality and all the details mandatory by the Italian legislation. When entering the venue all tickets will be checked against the ticket holder ID/Passport. Valid forms of ID are Passport, identity card, or driving licence. Photocopies of ID/Passports will not be accepted.

Q: What should I bring to the Ryder Cup?

A: Fans should have a valid form of ID-Passport, driving licence or identity card, and mobile phones containing their digital ticket. Portable chargers are recommended.

Q: Can children attend the Ryder Cup?

A: Children aged 5 and older can attend with a valid ticket. Children aged 4 and younger are not able to attend.

Q: What should I wear at the Ryder Cup?

A: Dress appriopriately for weather conditions. The course is hilly so you will want to be prepared for the weather conditions, and it has been very hot and dry in this part of Italy recently. Headwear and sunscreen are advisable, but please keep an eye on the forecast as it can be more changeable in September. Please wear sturdy footwear appropriate for the terrain (which is grass covered and hilly) and the weather conditions on the day – please take care as you go. Shoes with metal spikes are prohibited.

Q: Can I leave the Ryder Cup site and then return?

A: No. A no re-entry policy is in place at the Ryder Cup 2023. Also, due to the Italian Legislation regulating sporting events, an entry ticket can be scanned only once for entering the venue.

Q: Can I volunteer at the event?

A: Applications are now closed. For any queries please contact RyderCupVolunteers2023@rydercupeurope.com

Q: Do my guests and I need to bring ID to the course?

A: Yes, it is a legal requirement in Italy to bring valid ID with you to the venue and you may be asked to present this.

Q: I bought a parking spot, do I have to print off my parking pass?

A: Yes, parking passes must be printed and displayed on the dashboard of a vehicle.

Q: How can I move around the course if I have mobility/accessibility issues?

A: We have a dedicated on-site service for anyone with mobility/accessibility issues. Across the whole week both Electric Mobility Scooters and Manual Wheelchairs will be available for rent on-site. Please visit https://www.eventmobility.org.uk/ryder-cup for full information on how to make a booking.

Q: Is there dedicated parking space for people with mobility/accessibility issues?

A: Yes, there will be. If you wish to book a parking space, please contact rydercupticketing@europeantour.com and a member of the customer service team will assist you.

Q: I have accessibility concerns, is there anything in place for me?

A: We work hard to ensure all spectators feel welcome at our events. We have a dedicated on-site service for anyone with mobility/accessibility issues. Across the whole week both Electric Mobility Scooters and Manual Wheelchairs will be available for rent on-site. Please visit https://www.eventmobility.org.uk/ryder-cup for full information on how to make a booking. Our volunteers are on hand for assistance. Please consider the terrain and those around you at all times.

Q: Will there be bag checks?

A: Yes, we will be performing bag checks in various places around the site.

Q: Will be plenty of water available on site?

Yes there will be refilling stations at various places around site which you will see on the map.

Q: What if I feel unwell?

A: If you feel unwell at any time, please head to the first aid locations, as shown on the site map. If you feel unable to get there, please notify a volunteer who will be able to radio for assistance if necessary.

Q: Can I smoke on-site?

A: It is very dry and hot in this area of Italy at the moment. Please take extra caution and use designated areas where possible.

2023 RYDER CUP TICKETS
Q: Are tickets still available?

A: The General Admission ticket ballot process has now been concluded. If you are looking to secure your place in Rome now, explore our Premium Experience packages, Ticketed Experiences, and Travel Packages.

Q: I have purchased one ticket and I am attending, do I need to assign myself a ticket?

A: Yes, you will need to assign yourself a ticket.

Q: How many times can I assign a ticket?

A: You can only assign tickets once.

Q: I've made an error in my guest details, can I change them?

A: Please contact our customer service team here who can assist, or head over to the tickets/premium experience customer service cabin by the main entrance on site.

Q: Can I download my tickets without transferring?

A: Your tickets will not be valid until they are transferred. Tickets that have not been transferred will not be permitted entry.

Q: When do I need to pay for tickets?

A: You will need to pay for your tickets at the time of purchase.

Q: How can I pay for tickets?

A: You can pay using Visa & Mastercard debit cards, or Visa, Mastercard and American Express Credit Cards. Online bank transfers are also accepted, the option is available via Vivaticket the official ticketing platform.

Q: Can I book a First Tee Grandstand seat?

A: First Tee Grandstand tickets for all three match days are now sold out. For those who have not been able to purchase a First Tee Experience upgrade, a number of First Tee Grandstand seats will be made available for each session on a first-come first-served basis. For any more information click here.

Q: Can I buy my transport or parking tickets at the same time as my tickets?

A: Multiple transport options will be available for the 2023 Ryder Cup. Park and Ride will be available to purchase. Shuttle buses from train/metro stations will also be available. Full information is available here.

Q: Should I buy tickets from unauthorised sellers?

A: Please note Ryder Cup Italy Limited is the only provider of Official General Admission and Premium experiences for the 2023 Ryder Cup. All tickets purchased from persons other than RCIL and/or through platforms different than the website will be considered invalid and ineffective, and the relevant holders will not be admitted into the venue.

Q: What currency can I buy tickets in?

A: As the 2023 Ryder Cup is taking place in Italy, tickets will be charged in euros, regardless of where a customer is located.

Q: Are tickets refundable?

A: No. Tickets are non-refundable. Please see Terms and Conditions available at: https://www.rydercup.com/it-it/terms-conditions

Q: I didn’t receive the confirmation email

A: In order to verify your order please fill the form available at: https://rydercup.vivaticket.com/pga_b2c/needhelp.html providing your full name, date of birth, tickets purchased, and email address used during the transaction.

Q: I didn’t receive the OTP code when registering my account?

A: Please make sure you are able to receive SMS/text messages and you entered the mobile phone number without the country code, which must be selected by the drop-down menu.
Customer service is available at https://rydercup.vivaticket.com/pga_b2c/needhelp.html or head over to the tickets/premium experience customer service cabin by the main entrance on site.

Q: Why is a mobile phone mandatory when registering for an account and purchasing tickets? Battelli Law

A: An amendment of the Budget Law No. 145 dated December 30 2018 aiming at fighting secondary ticketing, the resale of tickets through unofficial channels at increased price.

For implementation of the law, on June, 27 2019, l’Agenzia delle Entrate (The Italian Tax Authority) issued an order containing the enforcement measures regarding the sale or any form of placement of the admission tickets, pursuant to Article 1, paragraphs 545-bis et seq., of Law No. 232 dated December 11 2016, introduced by Article 1, paragraph 1100, of the Law No. 145 dated December 30 2018, n. 145, and the Decree of the Minister of Economy dated March 12 2028, and changes to the discipline of the ticketing systems.

The Battelli law aims at fighting secondary ticketing and states that the user buying official tickets online on the official ticketing platforms must be identified, for instance through the OTP validation process which validates his or her mobile phone number, and may buy up to 10 tickets for the events with a capacity of over 1,000 seats.

For the events with a capacity of over 5,000 seats, the user must declare full details of the ticket holder on each ticket. When accessing the event, it will be checked that the ID card – original document, no copy – and the details on the ticket match.

Q: Where can I see the full Terms & Conditions?

A: Full Terms and Conditions are available on https://www.rydercup.com/it-it/terms-conditions

Q: Who shall I contact for more information on the Premium Experiences?

A: Please visit rydercup.com/hospitality to secure your place or contact the Premium Sales Team via email at rydercuppremium@europeantourgroup.com or on +44(0)1344 840681. Lines are open from Monday to Friday from 9am to 5pm

Q: I can't access my ticketing account, what should I do?

A: Please contact our customer service team here who can assist, or head over to the tickets/premium experience customer service cabin by the main entrance on site.

Q: I do not have a smartphone or mobile device?

A: Please contact our customer service team here who will be able to assist, or head over to the tickets/premium experience customer service cabin by the main entrance on site.

PREMIUM EXPERIENCES AND HOSPITALITY
Q: Can I still purchase Premium Experiences?

A: There is still very limited availability to attend the Ryder Cup with one of our Premium Experience packages. Please visit Premium Experiences (rydercup.com) to secure your place or contact the Premium Sales Team via email at rydercuppremium@europeantourgroup.com or on +44(0)1344 840681. Lines are open from Monday to Friday from 9am to 5pm.

Q: Can I upgrade my ticket?

A: Yes, subject to availability. Please contact the Premium Sales Team at rydercuppremium@europeantourgroup.com with your request.

Q: When will I receive my tickets?

A: If you have purchased a ticket, you have received an email allowing you to assign your digital tickets. Ticket purchasers must assign all tickets to attendees, including themselves if they are attending.

Q: Do I have to provide guest names at the time of booking?

A: Premium Experience bookings are not required to supply guest names at the time of booking however will be required prior to any tickets being issued.

Q: I think I have assigned myself a ticket, but I can’t find the ticket itself. What should I do?

A: Please login using the email address that you assigned the tickets to, using the Ticket Holder url: bit.ly/RCTHLogin. If this is the first time you’ve logged in using the Ticket Holder link, you will be invited to restore your password. Please use the Ticket Holder log-in from this point forward. There is no need to create a new account to receive tickets. For any issues on site, head over to the tickets/premium experience customer service cabin by the main entrance.

Q: I have assigned a ticket to someone else, but they haven’t received an email. What should I do?

A: Advise them to check their junk folder. If tickets are not found, please contact the team at rydercuphospitality@europeantourgroup.com or head over to the tickets/premium experience customer service cabin by the main entrance on site.

Q: Can different guests attend on different days?

A: Yes you are able to assign the tickets to different attendees on each day. However, once a ticket has been assigned, it cannot be reassigned.

Q: Can I book a First Tee Grandstand seat?

A: First Tee Grandstand tickets for all three match days are now sold out. For those who were not able to purchase a First Tee Experience upgrade, a number of First Tee Grandstand seats will be made available for each session on a first-come first-served basis. For any more information click here.

Q: Can I be billed with Italian value added tax (IVA) excluded?

A: No. Regardless of where you are located we will include Italian value added tax (IVA) to the order value.

Q: Is parking included in the Premium Experience package?

A: Car parking at Marco Simone is not included in any packages and is not available to purchase. We recommend guests use the park and ride shuttle facility to reach the site. More detailed information can be found here: https://www.rydercup.com/2023-ryder-cup-transport

Q: How will tables and suites be allocated?

A: It will be allocated based on date of payment with those paying first receiving priority.

Q: What is the dress code?

A: Smart Casual. Guests are advised to wear clothing and footwear suitable for the weather.

Q: Can I supply my own corporate gifts on-site?

A: Generally no, however this may be permitted within a Premium Suite environment subject to our prior approval.

Q: Can I leave the Ryder Cup site and then return?

A: No. A no re-entry policy is in place at the Ryder Cup 2023. Also, due to the Italian Legislation regulating sporting events, an entry ticket can be scanned only once for entering the Venue.

Q: Can I purchase merchandise in advance of the Ryder Cup?

A: Yes, please visit the Official Ryder Cup 2023 Shop here: https://euroshop.rydercup.com/

Q: Can I cancel my booking and get a refund?

A: Our terms and conditions of sale prohibit cancellations, refunds and similar. Full details are available on https://www.rydercup.com/it-it/terms-conditions

HEALTH & SAFETY
We hope you enjoy your day out watching our sport; part of that involves understanding the sport and the part you play in it. Please take care.

Every endeavour is taken to ensure that the risks to the health and safety of all those who come to spectate at the Ryder Cup are minimised as far as possible. Given the nature of the sport, there is, however, always the possibility that you may find yourself in a position where a ball will leave the ‘playing area’. This guidance is designed to help you understand the nuances particular to the game of golf and what measures we put in place to try to reduce those risks.

‘FORE!’ – Fore is the standard warning shout in golf. Etiquette dictates that all players who hit an errant shot towards other people would shout ‘Fore!’ If you hear a shout of Fore when spectating on the course you should crouch down and try to protect your head and face.

Rope lines – The course will be set out in advance with a rope line that marks the ‘playing area’ of the course. Spectators should not cross this rope line unless specifically told to by a Marshal/Event Personnel. Likewise there may be other ropelines around the course and the same rule applies – Spectators should not cross ropelines unless specifically told to. Other barriers may also be in operation which should also not be crossed.

Players/Caddies Pointing and Marshals with Flags/Boards – In the modern game the professionals (and indeed amateurs) can hit the ball very long distances and sometimes you may not be able to hear a shout of Fore. Where possible you should try and focus on shots being played on the hole you are spectating on (and those around you) and look out for other signals that a ball may be travelling in your direction (i.e. Tee Marshal (located behind the tee box) with YELLOW paddle board will point in direction of ball flight.)

Course Layout and Scorecard – On each day of play there will be a Draw sheet, which outlines the first tee times of all the players. This draw sheet will also often have a copy of the course layout and scorecard on it so you can see hole information.

Course Awareness – At the Tees there will be boards which have the hole numbers and for events with TV Towers these sometimes display hole numbers too. Together with the scorecard/course layout, these will help you to work out where you are and therefore understand any potential risk from stray golf shots. Remember that errant shots may come from other holes that are near to your location.

Golf Shot Variables – While players will be aiming to land the ball on the fairways and greens there are a number of hazards on the course designed to make this more difficult. Primarily these include the Rough (longer grass to the side of fairways and behind greens) and Bunkers (sand). Depending on how a professional’s (or amateur’s) ball has finished in these hazards there may be an increased chance that next shot is hit offline/too far.

Weather - Wind can also be a factor and will affect the flight of the golf ball. Whilst the players will attempt to use their skills to allow for this, it is much harder to control the flight of the ball on a windy day, especially when the wind is blowing across the hole. Please be conscious of the wind direction. Particular attention should be taken when spectating on the All-Star Match on Wednesday and Junior Ryder Cup on Thursday. Amateurs are often from a sporting background hence, while they may have the strength to hit the ball hard and far, they may not have the ability to keep it straight. We encourage all our spectators to pay particular attention to their own safety on these days. Please be aware at all times when spectating and maintain vigilance.
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