Sept. 21-26, 2021 Whistling Straits, Kohler, WI

Disability Services (ADA) Guide

DISABILITY SERVICES

In continually trying to make the Ryder Cup more accessible and enjoyable, we encourage you to contact us at DisabilityServices@pgahq.com for any of your disability related needs or questions.

The Ryder Cup is a fully accessible sporting event, and we are dedicated to continually improving our efforts to ensure that you have access to all the Ryder Cup amenities. We welcome and encourage all feedback and suggestions from our guests. The following explains the services provided during the Ryder Cup. For any accessibility-related questions please email us at DisabilityServices@pgahq.com or call 626-373-8170. We will do our best to help you enjoy your Ryder Cup experience. To see our most recent Ryder Cup Statement regarding COVID-19, please click
HERE.

Please Note: Disability Services tent will be located at the Main Spectator Entrance and at the Clubhouse Bus Terminal Entrance. Please stop at either location to:

  • Get your Disability Services wristband 
  • Have your Disability questions answered
  • Learn about other accessibility services

DISABILITY WRISTBAND POLICIES:

  • Disability Wristbands will be good for the duration of your visit to the Ryder Cup. 
  • One companion wristband will be issued for each disabled patron, exceptions will be made for families with young children.
  • If a disabled guest wishes to switch their companion, please bring the old companion wristband to the Disability Services tent at the Main Spectator Entrance or Clubhouse Bus Terminal Entrance to be reissued. 

WHEELCHAIR ACCESSIBILITY

There are accessible pathways that connect the entrances with the area around the Clubhouse including the practice range. The course is connected by golf cart paths. Certain pathways have significant grades. For this reason, we encourage disabled guests to utilize our Disabled Services Shuttle System. Additionally, we encourage all guests to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Disability Services tent. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

We will not be providing wheelchair or scooter rentals.

PARKING

The Ryder Cup will have two different ADA parking lots available to our guests with disabilities.

The recommended ADA parking lot is located in Lot H, which is located off-site. Lot H is a flat asphalt parking lot. Wheelchair-accessible shuttles will transport guests to the Clubhouse Bus terminal which is conveniently located next to the most popular holes on the course (Holes 1, 9,10, &18). Directions to Lot H are as follows:

From the North:

- Take I-43 South to HWY 42 (Exit 128)

- At the traffic circle, take the 1st exit onto HWY 42 North

- Continue North on HWY 42 through the second traffic circle

- Follow Law Enforcement and signage to Lot H

From the South:

- Take I-43 North to HWY 42 (Exit 128)

- At the traffic circle, take the 3rd exit onto HWY 42 North

- Continue North on HWY 42 through the second and third traffic circles

- Follow Law Enforcement and signage to Lot H

From the West:

- Take HWY 23 East to I-43 North

- Continue North on I-43 to HWY 42 (Exit 128)

- At the traffic circle, take the 3rd exit onto HWY 42 North

- Continue North on HWY 42 through the second and third traffic circles

- Follow Law Enforcement and signage to Lot H

Our secondary ADA parking lot is located at the front of the General Public South parking lot. This parking lot is closer to the Dye Plaza (the location of the opening ceremonies, concessions, video board, volunteer HQ, and Ryder Cup Shops) however it is located a considerable distance from play. This secondary parking area is a grass lot. Directions to this lot are as follows:

From the North:

- Take I-43 South to HWY 42 (Exit 128)

- After exiting, turn Left (EAST) onto HWY 42

- Continue South on HWY 42 to County DL (Dairyland Dr)

- Turn Left (NORTH) onto County DL (Dairyland Dr)

- Continue North on County DL to Garton Road

- Turn Right (EAST) onto Garton Road

- Continue East on Garton Road to Lakeshore Road

- Turn Left (NORTH) onto Lakeshore Road

- Follow Law Enforcement & signage to parking lot

From the South:

- Take I-43 North to Sheboygan

- Follow golf event signage & Law Enforcement to parking lot

From the West:

- Take HWY 23 East to I-43 North

- Take I-43 North to Sheboygan

- Follow golf event signage & Law Enforcement to parking lot

You will need a verified Disabled Person Parking placard, permit, or license plate to enter Lot H or access the front of the General Public South parking lot. The person to whom the placard or plate is issued must be present in the vehicle, as a driver or passenger.

Please note that it’s against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots.

DISABILITY VIEWING AREAS

Specific disability viewing areas are available for ADA guests. To gain access to these areas, please visit the Disabled Services tent at the Main Spectator Entrance or the Clubhouse Bus Terminal Entrance.

Disability Viewing Areas:

  • Practice Range
  • Hole 1 Tee
  • Hole 1 Green
  • Hole 2 Green
  • Hole 10 Tee
  • Hole 10 Green
  • Hole 9 and 18 Green (Combined Area)

Disability Viewing Area Policies:

  • Companions may be asked to stand if capacity is reached.
  • These are non-smoking areas.
  • Patrons are not allowed to save spots and if a guest is not-present for over a half hour, their area will be given to another disabled guest.

SERVICE ANIMALS

Service animals are permitted throughout the grounds; however this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.

All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls

Service animals must be housebroken and should use the service animal relief area.

Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.

All animals should have legally required vaccinations which may be checked.

DISABILITY SERVICES SHUTTLES 

Disability Shuttle service will be available for our disabled guests who need it. Pick-up locations include:

  • Shuttle Stop 1: Dye Plaza, near Volunteer Headquarters 
  • Shuttle Stop 2: Suites South, 1 Green
  • Shuttle Stop 3: Clubhouse
  • Shuttle Stop 4: Practice Range
  • Shuttle Stop 5: Clubhouse Bus Terminal
  • Shuttle Stop 6: 15 Fairway Village
  • Ancillary Stops at all ADA Viewing areas
  • Ancillary Stops at all First-Aid areas
  • Ancillary Stops at all Hospitality Locations (with proper credential) 

Due to the number of spectators at the Ryder Cup and the congestion along cart paths, wait times could be at least 30 minutes or longer. Please Note: A wristband issued by the Disabled Services tent is required to utilize this service.

ADDITIONAL SERVICES

  • Concessions: 

    • All concessions are fully accessible and located throughout the venue. If assistance is required, please confer with a concessions manager.
  • First Aid: 

    • Three (3) First Aid areas are located throughout the venue, and are noted on the course maps and mobile app. Professional medical staff will  help you with your medical needs at these locations.

      • In Dye Plaza, near Volunteer Headquarters
      • Near the Hole 6 Concession Area
      • Near Hole 15 Green
  • Special Dietary Needs: 

    • The Ryder Cup will offer gluten-free dietary options. For those with special dietary needs beyond the Championship’s food service, please contact us at DisabilityServices@pgahq.com. For an overview of available food & beverage options at the Ryder Cup, please click here.

COMMENTS, QUESTIONS & SUGGESTIONS

PGA of America will consider any request by a guest with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the Ryder Cup. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

FAQs
Q. What identification do I need to bring to obtain a Disability Services wristband?

A: You do not need to bring any specific documentation to obtain the wristband to use the Disability Shuttle Service. Please just register at the Disability Services Tent.

Q: Will carts be available to take us to outlying holes?

A: Unfortunately, the Disability Services Shuttles will not be able to take you to outlying holes on the course. However, carts will be available to take you to the Disability Viewing areas, a Disability Stop, or the respective Corporate Hospitality location as identified on your corporate ticket. 

DISABILITY VIEWING AREAS

  • Practice Range
  • Hole 1 Tee
  • Hole 1 Green
  • Hole 2 Green
  • Hole 10 Tee
  • Hole 10 Green
  • Hole 9 and 18 Green (combined area)

DISABILITY STOPS

  • Stop 1:  Dye Plaza
  • Stop 2: 1 Green near Suites South
  • Stop 3: Clubhouse
  • Stop 4: Practice Range
  • Stop 5: Clubhouse Bus Terminal
  • Stop 6: 15 Fairway Village
Q: Is there a special ticket required to access the Disability Services shuttles?

A: No specific ticket is needed, however, all guests should register for their Disability Services wristband to receive access to the service.

Q: Are there scooters or wheelchairs available to rent onsite at Whistling Straits?

A: No scooter or wheelchairs are available at Whistling Straits as guests are expected to bring their own. If you have your own electric wheelchair or scooter you will be using, you must bring your charger. We will not have chargers available but an electrical outlet would be available to charge your cart at the Disability Services Tent.

Q: Is there a space to store a wheelchair onsite?

A: Unfortunately, we do not have any area(s) on site to store wheelchairs, nor any other personal items.

Q: Are walking canes permitted at Whistling Straits?

A: Yes, walking canes are permitted.

Q: Are there seats available in the designated viewing areas?

A: There are a few chairs available in the Designated Viewing Areas, but not many as room is needed for wheelchairs.

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