How can I download my eticket?
To download your e-ticket, simply log in to your ticketing account by clicking here, and select 'Tickets' from the menu on the right hand side.
This will then show a list of your available tickets. When selecting your ticket, you will be asked to confirm your nationality. You will then be able to download your ticket, as well as having an option to print.
Your tickets can be printed or displayed on your smart phone for entry to the event.
How can I buy travel cards?
Ryder Cup Europe has teamed up with the public transportation authority and we are pleased to offer a weekly travel pass (valid from Monday 24 September – Sunday 30 September) for the cost of €40 (inclusive of tax). This pass will provide unlimited travel on trains, metro and buses, in Paris and all fare zones, including transport to and from Charles de Gaulle Airport, Paris Orly Airport and Gare du Nord Station, as well as all TGV stations. This pass will be valid for all trains going to and from Saint-Quentin-en-Yvelines Station and Massy-Palaiseau Station. To buy a travel card visit tickets.rydercup.com and go to ‘Add-ons’.
Do you have park and ride available?
For those of you wishing to travel buy car we have three different park and rides available, all of which have free shuttles running to and from Le Golf National. You can purchase park and ride tickets from the add-ons section within tickets.rydercup.com.
Where can I find a map of the golf course and local area?
For more information on transport, including maps of the local area, and train routes please visit www.rydercup.com/transport.
Can we reserve grandstand seats?
This year grandstand tickets for the 1st tee have been available for purchase, offering fans a guaranteed seat at the most iconic tee in golf. These are only available to match-day ticket holders and please note Friday and Sunday grandstand tickets due to high demand, are currently unavailable. Grandstand tickets can be purchased in the add-ons section of tickets.rydercup.com
I bought tickets for other people, how do I upload their pictures?
If you purchased tickets for any friends or family and provided their email address when the order was made, then they will have received an email with instructions as to how to upload their picture directly. If when buying the tickets you did not provide an email address for them, you will have received instructions and log-in details for them to be able to do the picture upload. If you have not received this email, please contact firstname.lastname@example.org
QUESTIONS REGARDING PICTURE UPLOAD.
I am attending multiple days; do I need to upload more than one picture?
No you only need to upload one picture and that will be assigned to any tickets in your name.
I have uploaded my picture in portrait, but once uploaded it is has rotated sideways, will this be an issue?
If your picture satisfies the below requirements we will be able to accept it, even if it has been automatically rotated to a landscape image.
- Your face must be clearly visible and not obscured.
- There must be only one person in the picture.
- The file needs to be a jpg, jpeg or png and cannot exceed 10MB.
I bought multiple tickets, but I cannot see these when I log into my account, to upload their picture.
When logged into your account you will be able to see all tickets that are in your name. If you have purchased tickets for any friends or family, then their tickets will be allocated to their own account. As a ticket buyer you will still be able to see your order history by clicking ‘order history’ on the right-hand menu when in your account. This will show all the tickets you have purchased for The Ryder Cup.
My picture is a jpg/png and less than 10MB, but there is an error when I try to upload it.
If there is an error when uploading your image, you can do this directly through your smartphone by logging into your account and taking a selfie or choosing an existing image on your camera library. If you are using a desktop or laptop please try a second image if your choosen one is not loading.
Can I speak to a member of the team?
To speak to a member of our customer service team please call +44 (0) 1344 840550 (non-surcharged call from a fixed phone). The customer service line is open Monday - Sunday between 8am and 8pm (GMT). Please note the contact centre will be closed on Monday 25 December, 2017 and Monday 1 January, 2018.
QUESTIONS REGARDING THE INITIAL TICKET SALES.
I was in the online queue for a long time
Due to the incredible demand for The 2018 Ryder Cup, we saw an extremely high level of traffic to our site. This was managed through a dynamic system, which ensured that users did not have to repeatedly manually refresh the page. We thank everyone for their patience throughout the process.
I was pushed backwards in the queue
For many users, the projected duration changed whilst they were queuing. We used a dynamic system to manage our queues which is designed to provide a realistic estimate of waiting time. This was updated as transactions took varying amounts of time to complete.
The queue was open before the communicated time of 14.00 BST
Per our communications, the sale commenced at 14.00 BST (15.00 CET). Our site queuing system became active as soon as traffic levels reached the maximum threshold, so users may have been entered into the waiting room before that time. No tickets were released prior to the published time.
I was ejected from the system midway through the transaction
Due to the high volumes of traffic, we set a time limit on each page to ensure that as many people could access the sale as possible. This was clearly indicated on the transaction pages. If this time was exceeded, the page refreshed and the user had to re-join the queue.
My bank or credit card transaction was declined and my order was cancelled
We have been made aware of some transactions failing at the payment authorisation stage. Reports from the banks and credit card suppliers involved indicate that their anti-fraud protection was triggered in certain cases due to the transaction being carried out in euros. As a matter of law, events must trade in the country and currency in which they are staged. As The 2018 Ryder Cup is in France, prices have been communicated in euros since their announcement. Please contact your bank or credit card supplier for further information.
Tickets were available straight away on resale sites
Ryder Cup Europe treats the matter of touting and ticket fraud extremely seriously, and tickets can only be purchased through the authorised channels (listed on rydercup.com/tickets). Any tickets supplied on or purchased through a resale site (for example Viagogo) will not be valid for entry. All tickets will feature the original user’s name and photograph and admission will only be permitted with a valid photo ID. Any tickets identified on resale sites will be cancelled and made available for sale through official channels at a later date.
Tickets were sold out once I got there
Due to extremely high demand for the event, match day tickets sold out extremely quickly. We issued notification through official channels as soon as the final tickets were sold. Users were still able to access the site once these tickets were sold as a number of Tuesday - Thursday tickets were still available.
Will more match day tickets be made available?
In certain circumstances, additional tickets may be made available following allocation returns. We will publish information on any future sales through our official channels. In the meantime, there are several ways you can still be at The 2018 Ryder Cup. See rydercup.com/tickets for more detail.
For any general enquiries click here.