Updated Event Information

June 9, 2021:

Our plan is to host the 43rd Ryder Cup with full-spectator attendance, at Whistling Straits in Kohler, Wisconsin this September 21-26. We continue to follow the guidance of public health authorities, and are currently working on specific guidelines that may be required of attendees. New information and updates will continue to be shared accordingly.

FAQs

Q: Will the tickets I purchased pre-postponement be honored for the 2021 dates?

A: Yes, if you purchased from the PGA of America and did not seek a refund prior to October 28, 2020, your Ryder Cup tickets are automatically valid for the new event dates this September. Tickets will be honored for the same day as it would have granted admission for the previous dates (i.e., a Thursday grounds ticket purchased for September 24, 2020, will provide Thursday grounds access for September 23, 2021, etc.).

Q: How can I manage my ticket account? (Update my shipping address, confirm the tickets I’ve purchased, etc.)

A: Manage your ticket account HERE

Login with your email and password (or via your Facebook login). If you cannot remember your password, please use the Forgot Password? feature to reset it.
Click on your 2020 Ryder Cup ticket order and use the following features:
- Items to view the tickets in your account
- Delivery to view and update your shipping address.
- Email Receipt to send an order confirmation to your email.

*Please note, order status will currently reflect no information about completed or pending shipping, which will occur 4-5 weeks prior to the event.

If you need assistance, please contact tickets@rydercup.com or (855)-295-9887, Mon-Fri, 10:00am - 4:00pm (AZ Mountain Standard Time).

Q: When will I receive my tickets?

A: Physical tickets will be mailed out approximately 4-5 weeks prior to the event, September 21-26, 2021.

Q: What are the gate hours during Ryder Cup week?

A: Tuesday-Thursday: 7:30 AM - 6:00 PM | Friday-Saturday: 6:00 AM - 6:45 PM | Sunday: 7:30 AM - 6:45 PM

Q: Will I be able to use cash to purchase items at the event?

A: No, this will be a cashless event, requiring the use of credit/debit cards only.

Q: What if I listed my tickets on the Official Ryder Cup Ticket Exchange?

A: If you have a listing on the Official Ticket Exchange and your tickets have not yet sold, your listing was automatically updated to reflect the new 2021 event dates. If you have a listing and your tickets have already sold, please be aware that you are still required to fulfill your obligation to the ticket purchaser and deliver the tickets for the new 2021 event dates.

Q: What if I purchased tickets or a travel package from PRIMESPORT (On Location)?

A: If you secured your access to the 43rd Ryder Cup through PRIMESPORT, you should have received further details via email communication. For specific questions or to connect with a member of the PRIMESPORT team, please call 800-591-9198 or email customerservice@primesport.com.

Q: What if I purchased tickets from an entity other than the PGA of America or PRIMESPORT (On Location)?

A: If your ticket was purchased from a secondary market website other than rydercup.com, please contact that site directly.

Q: What about my hotel, flight and other travel reservations?

A: Please call your hotel and airline directly to inquire about cancellations, rescheduling or refunds.

Q: I no longer wish to attend the Ryder Cup. What are my options?

A: If your plans have changed and you can no longer attend the Ryder Cup, we recommend listing tickets on the Official Ryder Cup Ticket Exchange powered by On Location.

Q: Where can I park?

A: All parking is on-site and complimentary for Ryder Cup ticket holders. Additional information on preferred traffic routes will be communicated directly to spectators and posted on RyderCup.com in August 2021.

Q: I am a Ryder Cup volunteer and have questions. Who can I contact?

A: For volunteer questions, please contact our Volunteer Operations Staff at 2020rydercup@pgahq.com.