Sept. 21-26, 2021 Whistling Straits, Kohler, WI

FREQUENTLY ASKED QUESTIONS

FAQs
GENERAL ADMISSION
Q: How can I buy tickets?

A: All ticket options for the 2023 Ryder Cup are available on www.rydercup.com. No general admission tickets can be bought from other channels.

Q: How can I pay for tickets?

A: You can pay using Visa & Mastercard debit cards, or Visa, Mastercard and American Express Credit Cards. Online bank transfers are also accepted, the option is available via the Official ticketing platform.

Q: Are family tickets available?

A: No. Tickets must be purchased individually. In addition, the minimum age limit for entry is 6 years old. All under 16’s must be accompanied by an adult.

Q: Who can I buy tickets for?

All ticket buyers will be required to provide their full name, date of birth, email address, city of birth and nationality at the time of purchase. All tickets will nominative accordingly to Italian Legislation. All ticket buyers must assign tickets to guests. More information and full process will be communicated at later stage.

Q. Can I book a 1st Tee Grandstand seat?

Not at present. Grandstand tickets will be available for all three match days and can be added to your transaction later in the process.

Q: Can I buy my transport or parking tickets at the same time as my tickets?

A: Not at present. Full information will be released in the next few months.

Q: Are tickets refundable?

A: No. Tickets are non-refundable.

Q: Can I get a refund?

A: No. Tickets are non-refundable.

Q: Are there ID requirements for entering the event?

A: Yes. All ticket holders will be required to provide their full name, date of birth, nationality and all the details mandatory by the Italian legislation.

Premium Experiences/Hospitality Information

rydercuppremium@europeantour.com or +44(0)1344 840681

Q: How can I book mobility access tickets?

A: We will have dedicated ticket and transport options for those with mobility issues.
Please contact rydercupticketing@europeantour.com providing full documentation and a member of the customer service team will be back to you with full information.

Q: How do I get to the Ryder Cup?

A: Multiple transport options will be available for the 2023 Ryder Cup
Full information will be released in the next few months.

Q: I didn’t receive the confirmation email

A: In order to verify your order please contact rydercupticketing@europeantour.com providing your full name, date of birth, tickets purchased, and email address used during the transaction.

Q: Should I buy tickets from unauthorised sellers?

A: Please note Ryder Cup Italy Limited is the only provider of Official General Admission and Premium experiences for the 2023 Ryder Cup.

Q: What currency can I buy tickets in?

A: As The 2023 Ryder Cup is taking place in Italy, tickets will be charged in euros, regardless of where a customer is located.

Q: When do I need to pay for tickets?

A: You will need to pay the for your tickets at the time of purchase.

Q: When will I get tickets?

A: All tickets will be digital tickets, no paper tickets will be issued for the event. Tickets will be held back for delivery until Summer 2023. Full details for all ticket purchasers will be sent in due course.

Q: Where can I see the full Terms & Conditions?

A: Full Terms and Conditions are available on www.rydercup.com

Q: Can I leave the Ryder Cup site and then return?

A: No. A no re-entry policy is in place at the Ryder Cup 2023. Also, due to the Italian Legislation regulating sporting events, an entry ticket can be scanned only once for entering the Venue.

PREMIUM EXPERIENCES AND HOSPITALITY
Q: When do tickets go on sale?

A: Premium experiences go on sale on 20th September 2021

Q: Can I upgrade my ticket?

A: Subject to availability yes, should you wish to enhance your General admission ticket with additional experiences this will be possible.

Q: Can I book a 1st Tee Grandstand seat?

A: Not at present. Grandstand tickets will be available for all three match days and can be added to your transaction later in the process.

Q: Can I be billed with Italian value added tax (IVA) excluded?

A: No. Regardless of where you are located we will include Italian value added tax (IVA) to the order value.

Q: Is parking included?

A: There are currently no plans to include parking as part of any premium experience. Further information regarding the best methods to access the site will be communicated when appropriate.

Q: What is the dress code?

A: Smart Casual. Guests are advised to wear clothing and footwear suitable for the weather.

Q: Can I supply my own corporate gifts on-site?

A: Generally no however this may be permitted within a Premium Suite environment subject to our prior approval.

Q: Can I leave the Ryder Cup site and then return?

A: No re-entry will be permitted

Q: Do I have to provide guest names at the time of booking?

A: Premium Experience bookings are not required to supply guest names at booking however will be required prior to any tickets being issued.

Q: Can a purchase merchandise in advance of the Ryder Cup?

A: Not at present. Information will be released closer to the event.

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