Sept. 25-Oct. 1, 2023 Marco Simone Golf & Country Club, Rome, Italy

FREQUENTLY ASKED QUESTIONS

FAQs
GENERAL ADMISSION
Q: How can I buy tickets?

A: All ticket options for the 2023 Ryder Cup are available on www.rydercup.com. No general admission tickets can be bought from other channels. Tickets bought from re-sellers will not be valid, and entry to the event will not be granted.

Q: How can I pay for tickets?

A: You can pay using Visa & Mastercard debit cards, or Visa, Mastercard and American Express Credit Cards. Online bank transfers are also accepted, the option is available via Vivaticket the Official ticketing platform.

Q: Are family tickets available?

A: No. Tickets must be purchased individually. In addition, the minimum age limit for entry is 6 years old. All under 16’s must be accompanied by an adult. Junior tickets are available on Tuesday and Wednesday (Ground admission only).

Q: Who can I buy tickets for?

A: All ticket buyers will be required to provide their full name, date of birth, email address, city of birth and nationality at the time of purchase. All tickets will nominative accordingly to Italian Legislation. All ticket buyers must assign tickets to guests. More information and full process will be communicated at later stage.

Q: Can I book a 1st Tee Grandstand seat?

A: Not at present. Grandstand tickets will be available for purchase by ticket holders for all three match days in due course.

Q: Can I buy my transport or parking tickets at the same time as my tickets?

A: Not at present. Full information will be released in September 2022. Park and Ride will be available to purchase. Shuttle buses from train/metro stations will be also available.

Q: Are tickets refundable?

A: No. Tickets are non-refundable. Please see Terms and Conditions available at: https://www.rydercup.com/it-it/terms-conditions

Q: Are there ID requirements for entering the event?

A: Yes. All ticket holders will be required to provide their full name, date of birth, nationality and all the details mandatory by the Italian legislation. When entering the venue all tickets will be checked against the ticket holder ID/Passport. Photocopies of ID/Passports will not be accepted.

Q: Who shall I contact for more information on the Premium Experiences

A: Please visit rydercup.com/hospitality to secure your place or contact the Premium Sales Team via email atrydercuppremium@europeantourgroup.com or on +44(0)1344 840681. Lines are open from Monday to Friday from 9am to 5pm

Q: How can I book mobility access tickets?

A: We will have dedicated ticket and transport options for those with mobility issues.
Please contact rydercupticketing@europeantour.com providing full documentation and a member of the customer service team will be back to you with full information.

Q: How do I get to the Ryder Cup?

A: Multiple transport options will be available for the 2023 Ryder Cup.
Full information will be released in September 2022. Park and Ride will be available to purchase. Shuttle buses from train/metro stations will be also available.

Q: I didn’t receive the confirmation email

A: In order to verify your order please fill the form available at: https://rydercup.vivaticket.com/pga_b2c/needhelp.html providing your full name, date of birth, tickets purchased, and email address used during the transaction.

Q: I didn’t receive the OTP code when registering my account?

A: Please make sure you are able to receive SMS/text messages and you entered the mobile phone number without the country code, which must be selected by the drop-down menu.

Customer service is available at: https://rydercup.vivaticket.com/pga_b2c/needhelp.html

Q: Why is a mobile phone mandatory when registering for an account and purchasing tickets? Battelli Law

A: An amendment of the Budget Law No. 145 dated December 30 2018 aiming at fighting secondary ticketing, the resale of tickets through unofficial channels at increased price.

For implementation of the law, on June, 27 2019, l’Agenzia delle Entrate (The Italian Tax Authority) issued an order containing the enforcement measures regarding the sale or any form of placement of the admission tickets, pursuant to Article 1, paragraphs 545-bis et seq., of Law No. 232 dated December 11 2016, introduced by Article 1, paragraph 1100, of the Law No. 145 dated December 30 2018, n. 145, and the Decree of the Minister of Economy dated March 12 2028, and changes to the discipline of the ticketing systems.

The Battelli law aims at fighting secondary ticketing and states that the user buying official tickets online on the official ticketing platforms must be identified, for instance through the OTP validation process which validates his or her mobile phone number, and may buy up to 10 tickets for the events with a capacity of over 1,000 seats.

For the events with a capacity of over 5,000 seats, the user must declare full details of the ticket holder on each ticket. When accessing the event, it will be checked that the ID card – original document, no copy – and the details on the ticket match.

Q: Should I buy tickets from unauthorised sellers?

A: Please note Ryder Cup Italy Limited is the only provider of Official General Admission and Premium experiences for the 2023 Ryder Cup.

Q: What currency can I buy tickets in?

A: As The 2023 Ryder Cup is taking place in Italy, tickets will be charged in euros, regardless of where a customer is located.

Q: When do I need to pay for tickets?

A: You will need to pay for your tickets at the time of purchase.

Q: When will I get tickets?

A: All tickets will be digital tickets. No paper tickets will be issued for the event. Tickets will be delivered in Summer 2023. Full details for all ticket purchasers will be sent in due course.

Q: Where can I see the full Terms & Conditions?

A: Full Terms and Conditions are available on https://www.rydercup.com/it-it/terms-conditions

Q: Can I leave the Ryder Cup site and then return?

A: No. A no re-entry policy is in place at the Ryder Cup 2023. Also, due to the Italian Legislation regulating sporting events, an entry ticket can be scanned only once for entering the Venue.

Q: Can I volunteer at the event?

A: Applications are now closed. For any queries please
contact RyderCupVolunteers2023@rydercupeurope.com

PREMIUM EXPERIENCES AND HOSPITALITY
Q: When do tickets go on sale?

A: Sales are progressing well with some options already sold out, please visit rydercup.com/hospitality to secure your place or contact the Premium Sales Team via email atrydercuppremium@europeantourgroup.com or on +44(0)1344 840681. Lines are open from Monday to Friday from 9am to 5pm.

Q: Can I upgrade my ticket?

A: Yes, subject to availability. Please contact the Premium Sales Team at rydercuppremium@europeantourgroup.com with your request.

Q: Can I book a 1st Tee Grandstand seat?

A: Grandstand tickets will be available for all three match days and can be added to your transaction later in the process.

Q: Can I be billed with Italian value added tax (IVA) excluded?

A: No. Regardless of where you are located we will include Italian value added tax (IVA) to the order value.

Q: Is parking included in the Premium Experience package?

A: Parking in not included in any premium experience package. Further information regarding the best methods to access the site will be communicated in September 2022.

Q: How will tables and suites be allocated?

A: It will be given based on date of payment with those paying first receiving priority.

Q: What is the dress code?

A: Smart Casual. Guests are advised to wear clothing and footwear suitable for the weather.

Q: Can I supply my own corporate gifts on-site?

A: Generally no however this may be permitted within a Premium Suite environment subject to our prior approval.

Q: Do I have to provide guest names at the time of booking?

A: Premium Experience bookings are not required to supply guest names at the time of booking however will be required prior to any tickets being issued.

Q: Can I purchase merchandise in advance of the Ryder Cup?

A: Yes, please visit the Official Ryder Cup 2023 Shop: https://euroshop.rydercup.com/

Q: Can I cancel my booking and get a refund?

A: For any queries related to cancellation, refund and similar, please refer to the Terms and conditions https://www.rydercup.com/it-it/terms-conditions

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