Sept. 25-Oct. 1, 2023 Marco Simone Golf & Country Club, Rome, Italy

FREQUENTLY ASKED QUESTIONS

Attending the Ryder Cup
Q: How do I get to the Ryder Cup?

A: Multiple transport options will be available for the 2023 Ryder Cup. Park and Ride will be available to purchase. Shuttle buses from train/metro stations will be also available. Full information is available here.

Q: Are there ID requirements for entering the event?

A: Yes. All ticket holders will be required to provide their full name, date of birth, nationality and all the details mandatory by the Italian legislation. When entering the venue all tickets will be checked against the ticket holder ID/Passport. Valid forms of ID are Passport, identity card, or driving licence. Photocopies of ID/Passports will not be accepted.

Q: What should I bring to the Ryder Cup?

A: Fans should have a valid form of ID-Passport, driving licence or identity card, and mobile phones containing their digital ticket. Portable chargers are recommended.

Q: Can children attend the Ryder Cup?

A: Children aged 5 and older can attend with a valid ticket. Children aged 4 and younger are not able to attend.

Q: What should I wear at the Ryder Cup?

A: Dress accordingly for weather conditions. Sensible shoes should be worn. Shoes with metal spikes are prohibited.

Q: Can I leave the Ryder Cup site and then return?

A: No. A no re-entry policy is in place at the Ryder Cup 2023. Also, due to the Italian Legislation regulating sporting events, an entry ticket can be scanned only once for entering the Venue.

Q: Can I volunteer at the event?

A: Applications are now closed. For any queries please contact RyderCupVolunteers2023@rydercupeurope.com

2023 Ryder Cup Tickets
Q: Are tickets still available?

A: The General Admission ticket ballot process has now been concluded. If you are looking to secure your place in Rome now, explore our Premium Experience packages, Ticketed Experiences, and Travel Packages.

Q: How can I pay for tickets?

A: You can pay using Visa & Mastercard debit cards, or Visa, Mastercard and American Express Credit Cards. Online bank transfers are also accepted, the option is available via Vivaticket the Official ticketing platform.

Q: When can I transfer tickets?

A: Italian legislation requires that the attendee is named on the ticket in advance. Ticket purchasers will be required to transfer tickets to named attendees. The ticket transfer process will begin in July 2023, and ticket buyers will be notified in advance.

Q: Are tickets refundable?

A: No. Tickets are non-refundable. Please see Terms and Conditions available at: https://www.rydercup.com/it-it/terms-conditions

Q: I didn’t receive the confirmation email

A: In order to verify your order please fill the form available at: https://rydercup.vivaticket.com/pga_b2c/needhelp.html providing your full name, date of birth, tickets purchased, and email address used during the transaction.

Q: I didn’t receive the OTP code when registering my account?

A: Please make sure you are able to receive SMS/text messages and you entered the mobile phone number without the country code, which must be selected by the drop-down menu.

Customer service is available at: https://rydercup.vivaticket.com/pga_b2c/needhelp.html

Q: Why is a mobile phone mandatory when registering for an account and purchasing tickets? Battelli Law

A: An amendment of the Budget Law No. 145 dated December 30 2018 aiming at fighting secondary ticketing, the resale of tickets through unofficial channels at increased price.

For implementation of the law, on June, 27 2019, l’Agenzia delle Entrate (The Italian Tax Authority) issued an order containing the enforcement measures regarding the sale or any form of placement of the admission tickets, pursuant to Article 1, paragraphs 545-bis et seq., of Law No. 232 dated December 11 2016, introduced by Article 1, paragraph 1100, of the Law No. 145 dated December 30 2018, n. 145, and the Decree of the Minister of Economy dated March 12 2028, and changes to the discipline of the ticketing systems.

The Battelli law aims at fighting secondary ticketing and states that the user buying official tickets online on the official ticketing platforms must be identified, for instance through the OTP validation process which validates his or her mobile phone number, and may buy up to 10 tickets for the events with a capacity of over 1,000 seats.

For the events with a capacity of over 5,000 seats, the user must declare full details of the ticket holder on each ticket. When accessing the event, it will be checked that the ID card – original document, no copy – and the details on the ticket match.

Q: Can I book a First Tee Grandstand seat?

A: First Tee Grandstand tickets for all three match days are now sold out. For those who have not been able to purchase a First Tee Experience upgrade, a number of First Tee Grandstand seats will be made available for each session on a first-come first-served basis. For any more information click here.

Q: Can I buy my transport or parking tickets at the same time as my tickets?

A: Multiple transport options will be available for the 2023 Ryder Cup. Park and Ride will be available to purchase. Shuttle buses from train/metro stations will also be available. Full information is available here.

Q: Should I buy tickets from unauthorised sellers?

A: Please note Ryder Cup Italy Limited is the only provider of Official General Admission and Premium experiences for the 2023 Ryder Cup. All tickets purchased from persons other than RCIL and/or through platforms different than the website will be considered invalid and ineffective, and the relevant holders will not be admitted into the venue.

Q: What currency can I buy tickets in?

A: As The 2023 Ryder Cup is taking place in Italy, tickets will be charged in euros, regardless of where a customer is located.

Q: When do I need to pay for tickets?

A: You will need to pay for your tickets at the time of purchase.

Q: When will I get tickets?

A: All tickets will be digital tickets. No paper tickets will be issued for the event. Tickets will be delivered in Summer 2023. Full details for all ticket purchasers will be sent in due course.

Q: Where can I see the full Terms & Conditions?

A: Full Terms and Conditions are available on https://www.rydercup.com/it-it/terms-conditions

Q: Who shall I contact for more information on the Premium Experiences?

A: Please visit rydercup.com/hospitality to secure your place or contact the Premium Sales Team via email atrydercuppremium@europeantourgroup.com or on +44(0)1344 840681. Lines are open from Monday to Friday from 9am to 5pm

Q: Is there dedicated parking space for people with mobility/accessibility issues?

A: Yes, there will be. If you wish to book a parking space, please contact rydercupticketing@europeantour.com and a member of the customer service team will assist you.

Q: How can I move around the course if I have mobility/accessibility issues?

A: We have a dedicated on-site service for anyone with mobility/accessibility issues. Across the whole week both Electric Mobility Scooters and Manual Wheelchairs will be available for rent on-site. Please visit https://www.eventmobility.org.uk/ryder-cup for full information on how to make a booking.

PREMIUM EXPERIENCES AND HOSPITALITY
Q: When do tickets go on sale?

A: Sales are progressing well with some options already sold out, please visit rydercup.com/hospitality to secure your place or contact the Premium Sales Team via email at rydercuppremium@europeantourgroup.com or on +44(0)1344 840681. Lines are open from Monday to Friday from 9am to 5pm.

Q: Can I upgrade my ticket?

A: Yes, subject to availability. Please contact the Premium Sales Team at rydercuppremium@europeantourgroup.com with your request.

Q: Can I book a First Tee Grandstand seat?

A: First Tee Grandstand tickets for all three match days are now sold out. For those who were not able to purchase a First Tee Experience upgrade, a number of First Tee Grandstand seats will be made available for each session on a first-come first-served basis. For any more information click here.

Q: Can I be billed with Italian value added tax (IVA) excluded?

A: No. Regardless of where you are located we will include Italian value added tax (IVA) to the order value.

Q: Is parking included in the Premium Experience package?

A: More info on Transport and Parking prices, as well as recommendations on the best ways to reach Marco Simone will be communicated soon.

Q: How will tables and suites be allocated?

A: It will be given based on date of payment with those paying first receiving priority.

Q: What is the dress code?

A: Smart Casual. Guests are advised to wear clothing and footwear suitable for the weather.

Q: Can I supply my own corporate gifts on-site?

A: Generally no however this may be permitted within a Premium Suite environment subject to our prior approval.

Q: Can I leave the Ryder Cup site and then return?

A: No. A no re-entry policy is in place at the Ryder Cup 2023. Also, due to the Italian Legislation regulating sporting events, an entry ticket can be scanned only once for entering the Venue.

Q: Do I have to provide guest names at the time of booking?

A: Premium Experience bookings are not required to supply guest names at the time of booking however will be required prior to any tickets being issued. Fulfilment begins in Summer 2023.

Q: Can I purchase merchandise in advance of the Ryder Cup?

A: Yes, please visit the Official Ryder Cup 2023 Shop: https://euroshop.rydercup.com/

Q: Can I cancel my booking and get a refund?

A: Our terms and conditions of sale prohibit cancellations, refunds and similar. Full details are available on https://www.rydercup.com/it-it/terms-conditions

Sign Up for our Newsletter
Enter your email address to receive updates on changes in rankings and important announcements.
We appreciate your interest in and excitement for The Ryder Cup. We will be sharing important updates as they become available.
There has been an error in your submission. Please try again.